FAQ

All our products are printed, embroidered in the USA, California and designed by Swinly. Enjoy worldwide shipping from the USA.

 

WHERE DO YOU SHIP FROM?

Shipping from USA, California via USPS (U.S Postal service)

 

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

If for any reason you are in need of a return or an exchange, please email swinly@swinly.com stating your full name, item name, order number and the reason for return. Make sure you are ordering the correct item, size, and color. We will only accept returns and offer refunds if the item is somehow damaged, torn, misprinted or ripped. Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 29 days after the estimated delivery date. All items purchased must be in original condition. Please ensure the item has not been visibly worn and is in a resalable condition otherwise we will be unable to process your refund. Claims deemed an error on our part are covered at our expense. Please note that original shipping charges are non-refundable.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Pay with PayPal or credit and debit card (linked to Paypal). Secured with 256-bit SSL encryption. 

 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

We sure do! We proudly ship worldwide.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please check Estimated delivery times here.

 

WHAT ABOUT POSSIBLE CUSTOM FEES?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

 

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

 

Have a question?

E-mail us at swinly@swinly.com!

 

 

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